Frequently Asked Questions

1. Product & Scent Performance

What type of wax do you use? We exclusively offer candles made from premium plant-based blends, such as soy, coconut, and apricot waxes. These provide a cleaner, longer burn and a superior 'scent throw' compared to paraffin-based alternatives.
How do I prevent my candle from 'tunneling'?

To ensure an even burn, allow your candle to burn until the wax pool reaches the edges of the vessel during its first lighting. This 'wax memory' ensures a clean burn for the life of the candle.
Are DopeVault products safe for pets?

We prioritize non-toxic, phthalate-free fragrance oils. However, we always recommend burning candles in well-ventilated areas and keeping them out of reach of curious paws.

2. Shipping & Orders

Is shipping really free? Yes. DopeVault offers complimentary standard shipping on every order within the USA, with no minimum spend required.
Why does shipping take 7-15 days? Our luxury candles are sourced from a global network of artisanal partners. This timeframe allows us to ensure your candle is meticulously inspected and shipped using secure methods to protect the delicate glass and ceramic vessels.
Can I track my order? Absolutely. Once dispatched, you will receive a tracking number via email. You can follow your candle's journey from the vault to your door.

3. Returns & Support

What is your return policy? We stand behind our curation. If your candle arrives damaged or incorrect, we offer a 14-day replacement window. Please contact support@dopevault.store with your order number and a photo of the issue.
How do I contact DopeVault?

Our team is available via email at support@dopevault.store or through our contact form. We strive to respond to all inquiries within 24 business hours